Privacy notice.
This notice summarizes what data we process, why we process it, the public/private boundary, retention, and user rights.
Version and approval
This product-policy text is versioned through legal launch approval; the latest approved version governs.
Data and purpose
Account and security data, public profile/experience content, encrypted private resolution details, media, consent, and audit records are processed to provide the service, protect users, resolve disputes, and meet legal obligations.
Public and private boundary
Handles, public experiences, and approved comments are visible to everyone. Order/tracking numbers, phone, e-mail, address, and resolution details remain separate and restricted to authorized resolution workflows.
Retention and security
Retention depends on data type, service need, appeals, and legal obligations. Access is protected through least privilege, encryption, audit logs, and time-limited sharing.
Rights and requests
Users can request access, correction, export, restriction, or deletion through account support. Deletion may be restricted while legal retention or an active dispute applies.